Genesys Cloud Background Assistant
A helper program that makes screen recording possible when using Genesys Cloud in a web browser.
The Genesys Cloud Background Assistant is available for Windows only. - Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background. - Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whenever you use Genesys Cloud in a web browser.
winget install --id Genesys.GenesysCloudBackgroundAssistant --exact --source winget Latest 1.6.436.0
| Architecture | Scope | Download | SHA256 |
|---|---|---|---|
x86 | — | Download | 9967625C4B3A24F8FF91793F521D1CE45ADF0DCA8BBAB3F469266DE769306014 |
Details
- Homepage
- https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/
- License
- Proprietary
- Publisher
- Genesys Inc.
- Support
- https://help.mypurecloud.com/
- Privacy Policy
- https://www.genesys.com/company/legal/privacy-policy
- Copyright
- Copyright © 2026 Genesys. All rights Reserved.
Older versions (1)
1.4.282.0
| Architecture | Scope | Download | SHA256 |
|---|---|---|---|
x86 | — | Download | 494EC13424F52A7D7420636B3CFC8CD85B3A508B90F73D077FC3E6CB9CE646B8 |