Genesys Cloud Background Assistant

Genesys Inc.·Genesys.GenesysCloudBackgroundAssistant

A helper program that makes screen recording possible when using Genesys Cloud in a web browser.

The Genesys Cloud Background Assistant is available for Windows only. - Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background. - Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whenever you use Genesys Cloud in a web browser.

winget install --id Genesys.GenesysCloudBackgroundAssistant --exact --source winget

Latest 1.7.481.0·July 14, 2026

Release Notes
  • Updated to Chromium 149.
  • Added support for the European Sovereign Region.
  • Updated to GCBA Connector Microsoft Edge extension 1.1.1, which includes support for the European Sovereign Region.

Installer type: burn

x86018114E43DA0E934B9FD9477F477818DDE64795D069028429B9F237F43C46CCB

Details

Homepage
https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/
License
Proprietary
Publisher
Genesys Inc.
Support
https://help.mypurecloud.com/
Privacy Policy
https://www.genesys.com/company/legal/privacy-policy
Copyright
Copyright © 2026 Genesys. All rights Reserved.

Older versions (3)

1.7.468.0
x8600DCA195B76522FBB91BE8795B8E85681BA57176765136407E9E924DAAB3AD64
1.6.436.0
x869967625C4B3A24F8FF91793F521D1CE45ADF0DCA8BBAB3F469266DE769306014
1.4.282.0
x86494EC13424F52A7D7420636B3CFC8CD85B3A508B90F73D077FC3E6CB9CE646B8